Senior Account Manager

Phoenix, AZ
Full Time
Experienced
Planet DDS is a leading provider of a platform of cloud-based solutions that empowers growth-minded dental businesses. Now serving over 13,000 practices and 118,000 customers in North America, Planet DDS delivers a comprehensive suite of solutions, including Denticon Practice Management, Cloud 9 Ortho Practice Management, and Apteryx Cloud Imaging. Planet DDS is dedicated to enabling dental support organizations (DSOs) and groups to grow and thrive with technology that delivers seamless integrations, improved workflows, and future-proof scalability.  

We are seeking a dynamic and results-driven Senior Account Manager to join our growing team. In this role, you will be responsible for managing and nurturing client relationships, driving growth through cross-sell and upsell opportunities, generating referrals, and acting as a champion for our company’s values and services. Your expertise and proactive approach will be critical in enhancing client satisfaction and achieving our business objectives customers. 

This is a hybrid role (working 2x per week) in either our Phoenix, AZ or Irvine, CA office.

Job Duties:
  • Serve as the primary relationship manager for assigned clients, understanding their needs and aligning them with the company's products and services
  • Act as the client's advocate within the company, ensuring a high level of service and satisfaction
  • Develop strategic account plans to ensure revenue growth, retention, and overall client success.
  • Identify opportunities for customers to expand their product utilization and assist customers with adoption of unused or new features. Identify risks within your customer portfolio, and implement risk mitigation strategies.
  • Identify opportunities for up-selling and cross-selling our products and services to existing customers, with a focus on meeting or exceeding quota targets.
  • Proactively present new solutions and services to meet evolving client needs, maximizing revenue potential. 
  • Leverage satisfied clients to generate referrals and expand our customer base.
  • Build a network of advocates within client organizations to champion the company’s solutions. 
  • Regularly review client performance, usage, and satisfaction levels to address any concerns or improvement opportunities
  • Conduct business reviews with clients to ensure alignment with their business goals and showcase the value provided by the company. 
  • Assist the customer with adopting new or unused features within the product. 
  • Act as a trusted advisor and advocate for the company’s products and services, promoting their value to key decision-makers within client organizations. 
  • Maintain a deep understanding of the company’s offerings and industry trends to effectively communicate benefits to clients.
  • Work closely with sales, marketing, product, and support teams to ensure the delivery of an excellent client experience. 
  • Provide feedback from clients to internal teams to help improve products, services, and processes.
Skills and Qualifications:
  • 5-7 years of experience in account management, sales, or customer success
  • Experience in Dental SaaS
  • Proven track record of success in cross-selling, upselling, and driving revenue growth within existing accounts. 
  • Strong interpersonal, negotiation, and communication skills. 
  • Ability to build strong relationships with key stakeholders and decision-makers. 
  • Experience conducting account reviews and business analysis to provide strategic recommendations. 
  • Familiarity with CRM tools (e.g., Salesforce) and Microsoft Office Suite. 
  • High level of initiative, accountability, and the ability to work independently
  • Bachelor’s degree in Business, Marketing, or a related field is preferred

PLANET DDS CORE IDEOLOGY

Mission:

Dental software is broken. We aim to fix it.

Vision:

To be the first choice for growth-minded dental businesses.

How do we get there?

To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values:

Collaborative – Working independently and across teams, we create scalable solutions to enable company growth

Empathetic – We are educated on the experience of our customers and feel vested in their success

Accountable – We feel ownership for the quality of our work and take pride in the positive outcomes

Trustworthy – We operate with integrity and honest, making promises we know that we can keep

Ambitious – We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders

An Equal Opportunity Employer – Including Disability/Veterans

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