Senior Project Manager
Atlanta, GA
Full Time
Experienced
Planet DDS is a leading provider of a platform of cloud-based solutions that empowers growth-minded dental businesses. Now serving over 13,000 practices and 118,000 customers in North America, Planet DDS delivers a comprehensive suite of solutions, including Denticon Practice Management, Cloud 9 Ortho Practice Management, and Apteryx Cloud Imaging. Planet DDS is dedicated to enabling dental support organizations (DSOs) and groups to grow and thrive with technology that delivers seamless integrations, improved workflows, and future-proof scalability.
We are looking for a skilled and proactive Senior Project Manager to lead the delivery of customer-facing onboarding projects. This role will be responsible for managing the end-to-end onboarding process for new customers, ensuring successful project delivery and a seamless transition into our services. The ideal candidate will have strong project management expertise, exceptional organizational skills, and a customer-centric approach. This position plays a critical role in building customer confidence and laying the foundation for long-term success and satisfaction.
*This is a hybrid position working 2x per week in our Atlanta, GA office (115 Perimeter Center Place, Atlanta, GA 30346)
Responsibilities:
• Lead and manage onboarding projects from initiation through completion, ensuring adherence to timelines, budgets, and quality standards.
• Develop detailed project plans, define clear milestones, and monitor progress to keep projects on track.
• Guide customers through the onboarding journey, ensuring they have a positive experience and understand key steps, deliverables, and timelines.
• Communicate effectively with internal and external stakeholders to ensure alignment and transparency throughout the onboarding process.
• Identify potential project risks early, develop mitigation plans, and resolve issues as they arise to ensure successful project delivery.
• Provide strong leadership to project teams, fostering a culture of collaboration, accountability, and continuous improvement.
• Oversee financial aspects of projects, including budgeting, cost tracking, and financial reporting to ensure optimal resource allocation and project profitability.
• Leverage existing processes and collateral when available, and create new content as needed to support onboarding activities.
• Coach and mentor team members, providing guidance and support to help them achieve their professional goals and enhance their performance.
• Drive customer conversations and activities around organizational change management initiatives to ensure smooth adoption of new processes and technologies by customers and internal teams.
• Maintain a strong focus on customer satisfaction, continuously seeking feedback and adjusting to enhance the onboarding experience and meet customer needs.
Qualifications:
• Bachelor’s degree in Business, Project Management, or a related field; advanced degree or relevant certifications (e.g., PMP) preferred.
• 5-7+ years of experience in project management, preferably in a customer-facing role within technology, SaaS, or professional services.
• Demonstrated success in managing multiple, concurrent projects with a customer focus.
• Exceptional communication and interpersonal skills, with the ability to build strong relationships and handle customer concerns with professionalism.
• Proficiency with project management tools and methodologies, and familiarity with CRM and collaboration tools.
• Strong organizational skills, with the ability to prioritize tasks and manage time effectively.
• Proven experience in financial project management, including budgeting, cost tracking, and financial reporting.
• Strong leadership skills, with the ability to inspire and motivate teams to achieve project goals.
• Experience in coaching and mentoring team members, helping them to develop their skills and advance their careers.
• Knowledge of organizational change management principles and practices, with the ability to drive successful change initiatives.
• Commitment to customer satisfaction, with a track record of delivering projects that meet or exceed customer expectations.
We are looking for a skilled and proactive Senior Project Manager to lead the delivery of customer-facing onboarding projects. This role will be responsible for managing the end-to-end onboarding process for new customers, ensuring successful project delivery and a seamless transition into our services. The ideal candidate will have strong project management expertise, exceptional organizational skills, and a customer-centric approach. This position plays a critical role in building customer confidence and laying the foundation for long-term success and satisfaction.
*This is a hybrid position working 2x per week in our Atlanta, GA office (115 Perimeter Center Place, Atlanta, GA 30346)
Responsibilities:
• Lead and manage onboarding projects from initiation through completion, ensuring adherence to timelines, budgets, and quality standards.
• Develop detailed project plans, define clear milestones, and monitor progress to keep projects on track.
• Guide customers through the onboarding journey, ensuring they have a positive experience and understand key steps, deliverables, and timelines.
• Communicate effectively with internal and external stakeholders to ensure alignment and transparency throughout the onboarding process.
• Identify potential project risks early, develop mitigation plans, and resolve issues as they arise to ensure successful project delivery.
• Provide strong leadership to project teams, fostering a culture of collaboration, accountability, and continuous improvement.
• Oversee financial aspects of projects, including budgeting, cost tracking, and financial reporting to ensure optimal resource allocation and project profitability.
• Leverage existing processes and collateral when available, and create new content as needed to support onboarding activities.
• Coach and mentor team members, providing guidance and support to help them achieve their professional goals and enhance their performance.
• Drive customer conversations and activities around organizational change management initiatives to ensure smooth adoption of new processes and technologies by customers and internal teams.
• Maintain a strong focus on customer satisfaction, continuously seeking feedback and adjusting to enhance the onboarding experience and meet customer needs.
Qualifications:
• Bachelor’s degree in Business, Project Management, or a related field; advanced degree or relevant certifications (e.g., PMP) preferred.
• 5-7+ years of experience in project management, preferably in a customer-facing role within technology, SaaS, or professional services.
• Demonstrated success in managing multiple, concurrent projects with a customer focus.
• Exceptional communication and interpersonal skills, with the ability to build strong relationships and handle customer concerns with professionalism.
• Proficiency with project management tools and methodologies, and familiarity with CRM and collaboration tools.
• Strong organizational skills, with the ability to prioritize tasks and manage time effectively.
• Proven experience in financial project management, including budgeting, cost tracking, and financial reporting.
• Strong leadership skills, with the ability to inspire and motivate teams to achieve project goals.
• Experience in coaching and mentoring team members, helping them to develop their skills and advance their careers.
• Knowledge of organizational change management principles and practices, with the ability to drive successful change initiatives.
• Commitment to customer satisfaction, with a track record of delivering projects that meet or exceed customer expectations.
PLANET DDS CORE IDEOLOGY
Why are we here?
Unleashing dentists and their staff to focus on patient care.
Where are we headed?
In the next 5 years, Planet DDS will remain the leading provider of cloud-based technology solutions in North America, expanding to serve more than 25,000 dental practices.
How do we get there?
To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values:
Collaborative – Working independently and across teams, we create scalable solutions to enable company growth
Empathetic – We are educated on the experience of our customers and feel vested in their success
Accountable – We feel ownership for the quality of our work and take pride in the positive outcomes
Trustworthy – We operate with integrity and honest, making promises we know that we can keep
Ambitious – We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders
An Equal Opportunity Employer – Including Disability/Veterans
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